For some data processing activities, we are joint controllers together with Shueisha. You can find out which processing activities are carried out in joint controllership upon contacting us, and we will provide you with the relevant information from the joint controller agreement concluded between BNEI and Shueisha.
We collect information you provide directly to us. For example, we collect information when you create an account, interact with other users, upload images to our servers, request customer support, sign up to receive newsletters, participate in surveys or otherwise communicate with us. The types of information we may collect include your username, password, email address, photos, and any other information you choose to provide.
When you access or use our Services, we automatically collect information about you, including:
We may also obtain information from other sources as far as it is necessary to perform our Services, and combine that with information we collect through our Services. For instance, we may collect game ranking and achievement status from your console or mobile operating system game center application. Additionally, when you complete in-app purchases, we may collect information about you from the provider of your device operating system when they process the purchases on our behalf. Please note that we do not receive your payment method information from the operating system providers. In all other cases we will ask you to authorize us to collect, store, and use personal information from third parties.
We only collect, store and use your information if you have consented to it or, to the extent that it is necessary (i) for the performance of your agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our global business. We have carefully balanced our legitimate business interests against your data protection rights. Please contact us using the contact details provided below if you have questions on this balancing of interests.
We (or a third party data processor on our behalf) may collect, store and use information about you for the following purposes for the periods necessary to achieve such purposes:
We also share the following information with Shueisha as part of our joint controllership:
We may allow others to provide analytics services on our behalf and to serve advertisements within our Services. These entities may use technologies to automatically collect information about your device and your use of our Services, including IP address, device ID, time spent on pages within our Services, and links clicked within our Services. This information may be used by us and others to, among other things, maintain, improve, and analyze the functioning of our Services and deliver contextual or targeted advertising that may be of interest to you. The use of your information by these third parties is covered by their respective privacy policies, and we do not control and are not responsible for the privacy practices of third parties.
Some of our Services will, with your prior consent, combine game play and analytic information with information collected from other BANDAI NAMCO Entertainment games, games from our group companies, and other third party sources to analyze game and monetization trends, create profiles of categories of players, create new games and services, and perform other analytics. We also use certain information collected through our games for advertisement targeting outside of the game. This includes creating profiles of types of players by combining your data with information from our advertising partners, providing the data to our ad agencies and ad platforms to target advertisements of our (and our group company) games and services to you outside of this game, and otherwise performing advertising analytics and performance metrics.
For more information on our analytic and advertisement practices and partners, and how to opt-out, please visit: https://legal.bandainamcoent.co.jp/privacy/opt-out.
The Services may offer social sharing features or other tools, which let you share actions or link the Services with social media. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social media platform. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the social media platforms.
We take reasonable technical and organizational measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no transmission over the internet can ever be guaranteed secure so we cannot guarantee the security of any personal information that you transfer over the internet to us.
Personal information collected through the Services is being stored and deleted in compliance with privacy requirements. All data will be de-identified or deleted if no longer required for the purposes mentioned above, unless further retention is required by law.
BNEI may send push notifications or alerts to your device. You can deactivate these messages at any time by changing the notification settings on your device. BNEI will send push notifications or alerts with promotional content only after your prior opt-in to receiving such messages on your device.
You, and your legal guardian if you are a minor, have certain data protection rights under applicable law. Your rights under applicable law may include:
To exercise these rights, you should make a request using our contact details set out below. If you are not satisfied with the way we handle your request, you may lodge a complaint with a supervisory authority in your country of residence. We do not provide different levels of service if you exercise these rights. However, if you request we delete or cease collecting information which is necessary to ensure adequate functioning of the Services, you may not be able to use all or some parts of our Services.
If you have a BANDAI NAMCO ID, and wish view or to delete your account, sign into your BANDAI NAMCO ID and follow the instructions on https://www.bandainamcoid.com/portal/resign. Once you delete your account, all personal information related to your account will be deleted, but you will no longer be able to access the BANDAI NAMCO ID services.
BANDAI NAMCO Entertainment Inc.
Attn: Contact for Personal Information Matter
Minato-ku, Tokyo 108-0014
If you are located in the European Union, you can also contact us at:
BANDAI NAMCO Entertainment Europe S.A.S.
49, 51 Rue des Docks CS
90618 69258 LYON Cedex 09 FRANCE